Warranty

Warranty

Every pair of Union Bindings is injected with the highest quality Duraflex Nylon. The result is strength, safety and security. It also means having the confidence of a lifetime warranty on all baseplates and heel cups. So, if you break, or even crack your baseplate or heelcup during riding, we’ll replace it for life. Guaranteed.

 

Union Warranty Policy

Union Binding Company is proud to offer a lifetime warranty on all baseplates and heelcups. All other binding parts are covered against defects in materials or workmanship for one year from date of purchase. (2-Year coverage in EU)

Covered By Warranty:

- Damage or binding failure due to defects in materials or workmanship.

Not Covered By Warranty:

• Lost parts.
• Cosmetic damage such as scratches, dents, or normal wear and tear.
• Holes in ankle straps caused by boot eye-lets.
• Damage caused by low chairlifts or moving vehicles.
• Damage or wear to boots caused by binding contact points.
• Damage caused by solvents, adhesives or Loc-Tite.
• Damage caused by anything other than defects in materials or workmanship.

 

Warranty Terms and Conditions

Warranty applies to Union products purchased from an Authorized Union Dealer and is only valid for the original purchaser. Bindings purchased second hand, on E-bay, Craigslist or similar platforms are not covered under warranty.

All warranty claims must be accompanied by a proof of purchase from an Authorized Union Dealer.

In the case that a warranty is covered and inside of the warranty time frame, Union will provide the replacement part or parts at no cost and cover the cost of shipping the part to the nearest Authorized Union Dealer or directly to the customer.

In the case that a warranty is covered but outside of the warranty timeframe, Union will provide the replacement part if we have it in stock but will require the customer to cover the cost of shipping the part to the nearest Authorized Union Dealer or directly to the customer.

In the case that a warranty is not covered, Please check out our Genuine Replacement Parts, fill out a Union Binding Part Request below or search for a new pair of Union bindings.

Union reserves the right to repair or replace any faulty parts at its own discretion.

*Warranty coverage may vary country by country. Please contact your local Union dealer for details of coverage in your region.

Baseplate: The term “Baseplate” only refers to the actual nylon base of the binding. This does not include the EVA padding, mounting disks and hardware or disk cover.

Lifetime Warranty: The term “lifetime” refers to the lifetime of the bind- ing, not the lifetime of the buyer. A bindings lifetime is based on how much use the binding gets. Example: If you have a binding from 2015 and you only ride 1 day each season, the binding will have a longer lifetime and it will be in noticeably good overall condition. If you have a binding from 2015 and ride 100+ days a season, the binding will have a shorter lifetime and will eventually need to be repaired or replaced. A bindings lifetime will be determined by Union on a case by case basis.

Cosmetic Damage: Scratches, dents and normal wear and tear are inevitable on all snowboarding gear. This type of damage is usually caused by gear transportation, lift lines run ins, using gear in extreme weather conditions, poor storage, and general snowboarding wear and tear. This type of damage is not covered by Union’s warranty policy.

 

Union Gear Tips

Binding Maintenance: Be sure to check and/ or retighten hardware often throughout the season. Vibrations from riding can loosen hardware overtime. A one minute look over your bindings in the parking lot is much easier than a one footed run down the mountain.

Check Your Hardware: If you find that something on your bindings is coming loose often, it may be time to replace old or worn out hardware with a fresh set. Please visit your local Union dealer for assistance or check out our Genuine Union Replacement Parts.

Storage: Always store your snowboard and bindings in a cool dry place. We suggest wiping off excess snow, water and dirt after each use. Leaving gear outdoors or in your roof box or racks may cause excess wear and tear.

Chairlift Damage: Be mindful of low chair lifts. We suggest that you always fold down your rear highback to avoid possible chairlift damage.

Loc-Tite: The application of Loc-Tite is not recommended by Union Binding Company. The use of Loc-Tite or similar products could result in stress cracks and fractures on all thermo plastics. If you are having issues with loose mounting hardware please contact your local authorized Union dealer for assistance

Genuine Union Replacement Parts: Keep your bindings running longer and stronger. Union offers a full list of parts from A-Z to keep your bindings in tip-top shape. If you have an older binding that needs some love or a damaged binding that’s not covered under warranty this is a great place to start.

Union Replacement Parts

If the damage to your binding is not covered by Union’s warranty policy, check below to Shop for Genuine Union Replacement Parts or send a Union Binding Part Request.

Shop for Genuine Union Replacement Parts Here

Please note this option is only available for US, Canada and EU residents. If you’re located outside of the US, Canada and EU. Please contact your local distributor for assistance.

Contact Local Distributor

If you have a Union binding that is in need of a part not covered by warranty and not available in our Genuine Parts selection, please submit a Part Request application and a Union representative will be in touch with you shortly. Union will do our best to find a suitable replacement part. In the case that we have the part available, the customer will be responsible for the cost of the part and shipping. If the part is no longer available, we apologize, but it may be time for a new pair of Union bindings.

Submit A Part Request Here 

 

Submit A Warranty Claim

If you have fully read Union's Warranty Policy and the damage to your binding is covered. Please follow the steps below to submit a warranty claim.

Authorized Dealer: Bring your bindings into a local Authorized Union Dealer for the quickest solution to getting back on snow. Most Authorized Union dealers will have spare parts on hand or can quickly get in touch with a local Union rep to directly to assist with your warranty.

Online Warranty Application: If you’re not close to a local authorized dealer please use our online warranty application and a Union represenative will be in touch with you shortly.

Submit A Warranty Claim Here